SHIPPING AND RETURNS
elfin los angeles offer free shipping on order over $50. orders under $50 will ship for a flat rate of $4 for standard shipping within the United States. orders placed with elfin los angeles will generally ship within 2 business days. once your order is fulfilled and shipped, you will receive a shipment notification with a tracking number. You will receive a “cancelled order” notification if there is any reason your order may be delayed or cancelled.
We are not responsible for lost, held, or damaged packages. INSURANCE is available to add to any order.
International orders will ship for a flat rate of $20 via USPS Priority Mail. If for some reason we are unable to ship to your country, you will be notified immediately. Once you receive your Shipment Notification with your tracking number, you should expect your package within 10 to 12 days.
Your order may be delivered by your local post office courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail.
TAXES AND DUTIES
All applicable customs, import duties and fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by elfin los angeles. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
elfin los angeles gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased on our site for a full refund or exchange within 15 days of original purchase. Any reduced-price items or merchandise marked "Final Sale" cannot be returned. All footwear returns must include the original shoebox in its original condition, without postal labels.
Orders may be returned using any method of your choice, at your expense. We recommend using a trackable service. Make sure to print out and include the RMA form when mailing your return to the address below:
elfin los angeles 14739 archwood street los angeles, ca 91405
Once we receive your return, we will process a refund for the cost of the returned item and send you an email. Refunds will be processed within approximately 7 to 10 business days after we receive your return. Original shipping charges, duties or taxes are non-refundable.
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund.