Customer Frequently Asked Questions

When will my order get here?

Orders are generally shipped two business days after your order is placed, excluding weekends and holidays. 

Does elfin los angeles ship internationally?

Yep! We offer international shipping via USPS Priority Mail for a flat rate of $20. 

How do I return or exchange an item?

It’s easy! To return an item, email hello@elfinlosangeles.com to receive an RMA number.  Please include your order number in the subject of the email.  Once your return is processed, you will receive a Return Notification. Please allow up to 10 business days for your store credit to be issued. If you’d like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. 

How do I use a promo code?

Add your selections to your shopping bag and continue to checkout. On the right-hand side, you’ll see “Have a promo code?” Just click the plus sign, type in the code and hit “Apply.”

Your promotion code will be automatically applied to your order and will be reflected under your order total. The amount of your discount will be listed in the “Promotions” line.*

Please be advised that only one code can be used per order. Codes cannot be applied to previous purchases. Some exclusions may apply.  

Codes are for online purchases only and not able to be used in store - unless specified otherwise.  

The item I want is sold out - are you going to restock it?

In the event that you missed out on something you absolutely have to have, simply enter your email on the item’s product page and we will send you a Fulfillment Notification once it’s back and available for purchase. If the item is a sale item we are not able to re-order it.

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